Refund & Warranty Policy

Customers are requested to pack products properly while sending it to us for any purpose. Any damage to products while sending it to us is customers responsibility and the cost will be handled by customers.

Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To be eligible for return, if you get any defective or wrong product then only you can ask for equivalent exchange.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@firstcopywatch.in

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded but could be exchanged.

Exchanges (if applicable)

We only replace items if there is/are any manufacturing defects.

Please contact us or send us an email at Sales@firstcopywatch.in for more.

After confirmation you can send your item to:

Firstcopywatch.in Customer care

Shipping

To return your product, you should contact us on whatsapp or call on 9993062628

You will be responsible for paying for your own shipping costs for returning your item. A cost of rs 100 will be credited to your account for shipping a defected product back to us.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over RS1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

1 Year Repair Warranty:

 We at firstcopywatch.in give 1 Year Repair Warranty for all the products sold on firstcopywatch.in  if any manufacturing defect occurs. Customers may notify us and send the product to us, we will repair it Free Of Cost and return the same to customer. During the 1 year period of warranty doesn’t matter how many times such repair occurs our company will bare the repairing costs.

The 1 Year Repair warranty is valid only in cases of manufacturing defects and is invalid in cases of damages due to normal wear & tear and negligence on part of the customer.

Quality Guaranteed:

Our commitment to customer satisfaction derives from our long history of return clientele, and our pride in the products we sell. We only Sell Swiss Made Triple ‘AAA’ Grade watches & AAA grade accessories..

   Delivery Guaranteed:

We understand that purchasing online, You will get 100% guaranteed delivery of all our products. We can guarantee your order will arrive undamaged within a reasonable shipping time.